Refund / Return Policy

  1. Returns and refunds are not supportedDue to the special nature of jewelry products (such as custom design, hygiene and safety considerations, etc.), we currently do not accept any form of returns, exchanges or refunds. Including but not limited to:
    Personal subjective reasons (such as color or size not meeting expectations);
    Products without quality issues (such as no process defects or inconsistent descriptions);
    Unopened or worn goods.
  2. Order Confirmation and Liability exemption
    By placing an order, you are deemed to have confirmed the product details (including material, size, design drawing, etc.).
    We offer high-definition product images and detailed descriptions. We suggest you purchase carefully based on your own needs.
  3. Handling of exceptional cases
    If the product you receive has any of the following problems, please provide photos and video evidence of the unworn item to [contact@jewelryershop.com] within 24 hours after signing for it, we will verify and negotiate a solution:
    Severe damage caused by transportation;
    There are significant differences between the product and the description on the website (such as material mismatch).
  4. Other notes
    International orders may involve tariffs, which shall be borne by the buyers themselves.
    Policy updates will not be notified separately. The latest version on the page shall prevail.
    If you have any questions, please contact us at [contact@jewelryershop.com]. Thank you for your understanding and support!