I. Place of Shipment and Time Limit
Shipping country: All orders are dispatched from the warehouse in Austria.
Processing time: It takes 15 to 30 working days for manual inspection and packaging after placing an order (customized models may take longer).
Transportation time: International transportation usually takes 7 to 20 working days (depending on the efficiency of the customs at the destination).
Ii. Delivery Scope and Costs
Global delivery: Supports most countries/regions. The system will automatically calculate the shipping fee at checkout.
Free shipping threshold: Free standard shipping for orders over €100 within Austria. International orders over €200 enjoy free shipping.
Iii. Logistics Tracking and Customs
Logistics tracking: After shipment, you will receive an email containing the tracking number (check through [logistics company name, such as DHL/ Austrian Post]).
Tariffs and Taxes: International orders may incur additional tariffs, which shall be borne by the recipient. It is recommended to check the customs policies of the destination in advance.
Iv. Delay and After-sales Service
Delayed processing: In case of extreme weather or customs spot checks, we will notify you of the latest progress by email.
Contact customer service: Have questions about transportation? Email us at contact@jewelryershop.com and we will reply within 48 hours.
V. Precautions
Please ensure that the delivery address is accurate. An incorrect address may result in the package being returned.
For valuable jewelry, it is recommended to choose the signature delivery service to avoid losing items.